We accept returns within 14 days of receiving your order. If you wish to return an item, please contact us via email before sending it back. We will provide return instructions and help guide you through the process.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store.
2. Product Questions
Sunglass size?
Our sunglasses are one-size and have been carefully designed to fit most face shapes comfortably. You can view the size chart directly on the product page for detailed measurements. If you have specific questions about fit, feel free to reach out to us.
What is the material of the product?
We are committed to developing high-quality sunglasses using carefully selected materials. You can find a detailed description of the materials under the product specifications on each product page.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
At the moment, we do not offer installment payment options. Full payment is required at checkout.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
When is my payment charged?
Your payment will only be charged once your order has been shipped. Once the transaction is processed, you’ll receive an order confirmation by email.
4. Shipping Questions
How long does shipping take?
Orders are shipped within 48 hours after confirmation. Delivery time is typically 3–5 business days.
How much does shipping cost?
We offer free shipping on all orders, no minimum purchase required.
Do you offer free shipping?
Yes, all orders are shipped free of charge.
Do you ship to P.O. boxes?
Yes, we do ship to P.O. boxes. Please make sure your address is complete and accurate to avoid any delivery delays.
5. Returns & Warranty
Can I return a product?
Yes, you can return your order within 14 days of receiving it. To initiate a return, please send an email to info@anatoli-official.com. We will provide and send a return label to you, and deduct the return shipping cost from your refund.
Do you offer free returns?
No, return shipping is not covered. The cost will be deducted from your refund once the return is processed.
Do you offer a warranty?
Yes, all our products come with a 2-year warranty in accordance with consumer rights.
6. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing info@anatoli-official.com.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our email us at info@anatoli-official.com.
