Frequently Asked Questions

If you can’t find what you’re looking for or have additional questions,

please contact us via mail at; info@anatoli-official.com
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Returns & Warranty
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6. Contact Questions

1. General Questions

What is your return policy?

We accept returns within 14 days of receiving your order, in accordance with EU consumer law.

To start a return, please contact us at info@anatoli-official.com before sending anything back. Once your return request is approved, we will send you a return shipping label and instructions.

Please note: The cost of the return shipping label will be deducted from your refund unless the item is defective or incorrect.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

We do not have our own physical store, but you can find our products in selected fashion boutiques across Denmark.

2. Product Questions

Sunglass size?

Our sunglasses are one-size and have been carefully designed to fit most face shapes comfortably. You can view the size chart directly on the product page for detailed measurements. If you have specific questions about fit, feel free to reach out to us.

What is the material of the product?

We are committed to developing high-quality sunglasses using carefully selected materials. You can find a detailed description of the materials under the product specifications on each product page.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

At the moment, we do not offer installment payment options. Full payment is required at checkout.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

When is my payment charged?

Your payment will only be charged once your order has been shipped. Once the transaction is processed, you’ll receive an order confirmation by email.

4. Shipping Questions

How long does shipping take?

Orders are processed within 1-2 business days after confirmation. Delivery time is typically 3-5 business days within Denmark and 5-10 business days for other EU countries. Please note that these are estimated delivery times and delays may occur due to circumstances beyond our control.

How much does shipping cost?

We offer free shipping on all orders within Denmark and the EU – no minimum purchase required.

Do you offer free shipping?

Yes, all orders are shipped free of charge to Denmark and EU countries.

Do you ship to P.O. boxes?

Yes, we do ship to P.O. boxes. Please make sure your address is complete and accurate to avoid any delivery delays.

5. Returns & Warranty

Can I return a product?

Yes, you can return your order within 14 days of receiving it, in accordance with EU consumer law.

To initiate a return, please contact us at info@anatoli-official.com before sending anything back. Once your return request is approved, we will send you a return shipping label and instructions.
Please note: The cost of the return shipping label will be deducted from your refund unless the item is defective or incorrect.

Do you offer free returns?

No, return shipping is not free. The cost of the return shipping label will be deducted from your refund once the return is processed, unless the return is due to our error or a defective item.

Do you offer a warranty?

Yes, all our products come with a 2-year warranty in accordance with consumer rights.

6. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@anatoli-official.com.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our email us at info@anatoli-official.com.

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